Woodside Hall Nursing Home

Updated 16 March 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Woodside Hall Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Woodside Hall Nursing Home is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 4 people during the inspection about their experience of the care provided and 6 relatives and 1 person's friend by telephone. We spoke with 7 staff including the registered manager, clinical lead, 2 nurses and 3 care staff. We observed care being provided and reviewed a range of records. This included 4 people's care records and multiple medication records. We looked at 4 staff files in relation to recruitment. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 16 March 2023

About the service

Woodside Hall Nursing Home is a residential care home providing personal and nursing care for up to 59 people. The service provides care and support to adults with physical disabilities, and older people, including those with dementia. At the time of our inspection there were 37 people using the service. The home is a large purpose built building in a rural setting.

People’s experience of using this service and what we found

People were receiving a person-centred service that supported their needs. People told us they were happy with the service and felt safe living a Woodside Hall Nursing Home. One person said, “There are always staff around and it feels very safe.”

Staff understood their responsibilities for safeguarding people from abuse and for protecting them from avoidable harm. Risks were well managed, and people were involved in making decisions about their care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had received the support and training they needed and described effective team work and an open culture where they could raise any concerns. Staff, people and their relatives spoke highly of the management of the home. One person told us, “The best thing is the staff, it is very well run. I would definitely recommend it.”

Staff knew people well and were familiar with their needs and preferences. When people’s needs changed staff were responsive and supported people to plan their care. A relative told us, “It is a fantastic place, the staff are great and it re-assures me to know people are safe and happy.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 16 June 2017).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We carried out an unannounced comprehensive inspection of this service on 16 May 2017. We undertook this focused inspection to confirm they had continued to meet legal requirements. This report only covers our findings in relation to the Key Questions of Safe, Responsive and Well-led.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Woodside Hall Nursing Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.