Cumberland House

Updated 3 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 21 February 2022 and was unannounced.

Updated 3 March 2022

About the service

Cumberland House is a residential care home providing personal care and nursing care to older people, male and female who are living with mental health needs. Some people have lived with anxiety and depression for many years and others have specific conditions like Korsakoff’s syndrome. The service can support up to 18 people and at the time of the inspection there were 11 people living at the home.

People’s experience of using this service and what we found

People were safe and were protected from harm and abuse. Staff had received safeguarding training and were able to describe different types of abuse and what they would do in a variety of circumstances. A whistleblowing policy was in place. The home was clean, tidy and free from unpleasant odours. Fire and other safety checks were carried out regularly and accidents and incidents were reported. Staff were recruited safely and there were enough on duty every shift. Staff understood risk and the need to update care plans. People were supported to take their medicines.

Staff received a comprehensive induction which was supported by ongoing training. Training was tailored to address the needs of people living at Cumberland House. People were supported to access health and social care professionals. People were offered a variety of food and drink according to their wishes and dietary needs. Staff sought consent from people and provided people with choice. People were supported in the least restrictive way and best interests’ meetings took place according to needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and were shown respect and compassion. Staff understood people and what their day to day care and support needs were. People’s privacy, dignity and independence were supported.

People received person centred care and staff knew them well. Most people were independent and could come and go from the home as they wished. At the home there were activities for people to take part in if they wished. A complaints policy was in place and was accessible to everyone. Very few complaints had been made but people and relatives were aware of how to complain and raise issues if needed. People were supported well and with dignity towards the end of their lives.

The registered manager knew people well and provided daily support to people and staff. Auditing processes were in place and Cumberland House had established good working relationships within the community and among professionals such as GP’s, district nurses and pharmacists.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

Good. (Report published 22 March 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.