Hollywood Rest Home

Updated 17 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 24 March 2021 and was unannounced.

Updated 17 April 2021

We carried out this unannounced inspection on the 16 and 25 January 2019.

Hollywood Rest Home is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Hollywood Rest Home is registered to accommodate up to 46 older people. There were 34 people living at the service when we visited on the 16 and 25 January 2019.

Hollywood House is a large detached house situated in a quiet residential area in Grays, close to all local amenities. The building is set out on two floors, with lift access to the first floor. There are several communal areas throughout the building and a good-sized garden to the rear of the property.

At our previous inspection in March 2018, the service was rated ‘Requires Improvement’. We found breaches of Regulation 9 [Person centred care], Regulation 10 [Dignity and respect], Regulation 12 [Safe care and treatment], Regulation 14 [Meeting nutritional and hydration needs], Regulation 17 [Good governance] and Regulation 18 [Staffing] of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Following our last inspection, we asked the provider to complete an action plan to show what they would do and by when to improve the key questions Is the service safe? Is the service effective? Is the service responsive? And is the service well led? to at least good. You can read the full report of our previous inspection completed in March 2018 by selecting the ‘All reports’ link for Hollywood Rest Home on our website at www.cqc.org.uk.

At this inspection, we found improvements had been made and the service is now rated ‘Good’.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager and staff were committed to providing good quality care, improving and maintaining standards. Audits and quality checks were in place to monitor the quality of the service and drive improvements, however some aspects of the provider’s quality assurance processes required further improvements to ensure they were robust and thorough.

Individual risks to people had been identified, managed and reviewed to ensure their safety. There were adequate numbers of staff to meet people’s individual care and support needs. Effective recruitment procedures were in place to protect people from the risk of avoidable harm. Staff understood their responsibilities in relation to keeping people safe from harm and abuse. Systems were in place for the safe management of medicines. People were protected from the risk of the spread of infection.

Staff received an induction when they started work at the service. They received on-going training, supervision and support to fulfil their role and responsibilities. People were supported to maintain their health and well-being and were supported to access health care services. People’s dietary needs were met by staff. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were treated with kindness, dignity and respect. Staff knew people well and were sensitive to their individual care and support needs. People’s independence was promoted and, where possible, they were encouraged to do as much as they can for themselves.

Care plans contained information and guidance to enable staff to support people in line with their preferences. Care plans were regularly reviewed to ensure they reflected people’s current care and support needs. An activities coordinator had been recruited to support people to participate in activities they enjoyed.

Further information is in the detailed findings below.