Parkside

Updated 15 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 26 January 2022 and was announced. We gave the registered manager 30 minutes’ notice of the inspection.

Updated 15 February 2022

About the service

Parkside is a residential care home providing personal care to people aged 65 and over. The home can support up to 32 people and at the time of the inspection, 31 people were living in the home.

The home is an adapted building over three levels with separate facilities, including en-suite bathrooms.

People’s experience of using this service and what we found

We found improvements had been made to the home since our last inspection on 26 March 2019. At our last inspection, we found shortfalls in medicine management, staff training and in the management of the service. During this inspection, we found improvements had been made in these areas.

At this inspection we saw medicines were now being managed safely and there were robust procedures in place for the administration, recording and storing of all medicines. Staff were trained in medicines and their competency was checked.

Staff received mandatory training to perform their roles effectively. Risks to people’s health were assessed and managed. There were appropriate numbers of staff at all times of the day and safe recruitment procedures were in place. Premises and equipment were maintained to ensure the home environment was safe.

The provider ensured infection control procedures were in place and there was guidance for people, staff and visitors during the COVID-19 pandemic to keep them safe. The provider welcomed relatives and visitors to the home in accordance with the latest government guidance.

Quality assurance systems were in place to identify shortfalls and take prompt action to ensure people always received safe care. The quality and standard of the home was checked by the registered manager and other members of the management team. The provider was meeting regulatory requirements and notifications of incidents were submitted to us.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and respectful towards people. There was an open door culture and a community atmosphere in the home. Meetings with staff were held with the management team to discuss important topics and go through concerns.

People and relatives felt engaged and involved in how the service was run. The service worked well with health professionals and other agencies to ensure people’s health and wellbeing were maintained.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The previous rating for this service was requires improvement (report published 8 May 2019) because there were breaches of regulation 12 (safe care and treatment) and regulation 17 (good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of these regulations.

Why we inspected

We undertook a focused inspection to review the key questions of safe, effective and well-led to check if the provider had completed actions we asked them to take in response to the breaches of regulations found at our last comprehensive inspection. We checked whether the Warning Notice we previously served in relation to regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 had been met.

No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.