The Manse Residential Home

Updated 9 January 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was a comprehensive inspection which took place on 16 November 2017 and was unannounced. At the time of inspection 18 people were living at The Manse Residential. The inspection was carried out by one adult social care inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. Before the inspection we reviewed the information we held about the provider, including information they had supplied in the Provider Information Return (PIR). A PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We contacted the local authority and Healthwatch, to ask if they had information about the service they could share with us. Healthwatch is an independent consumer champion that gathers feedback from people about health and social care services in England. No information of concern was shared. We looked at three people’s care plans and three medicines administration records, including medication stocks relating to people using the service. We also looked at records relating to the running of the service including: two staff recruitment files, records relating to training, supervision and appraisal of staff and quality monitoring activities.

During the inspection we spoke with three care staff and the registered manager. We spoke with five people who used the service about their experience of using the service, their impression of the quality of care and support they received, and whether they had any concerns about the service. We spoke with three relatives.

Updated 9 January 2018

The Manse is a residential care home for 21 older people. The home is close to Castleford and Pontefract. The home has accommodation over two floors.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

People received support which was individual to their needs, and risks were minimised wherever possible. Staff received training and support which helped them be effective in their roles. We saw people chose what they would like to do with their time and who they spent this with. The registered manager ensured the quality of the service was monitored, and improvements were made when required. People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

Further information is in the detailed findings below.