Edina Court

Updated 15 January 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This unannounced inspection took place on 14 December 2018. The inspection was undertaken by one inspector.

Before the inspection the provider completed a Provider Information Return (PIR). This is information we require providers to send us at least annually. This provides us with information about the service, what the service does well and improvements they plan to make. We used this information to assist us with the planning of this inspection. We also looked at other information we held about the service. This included information from statutory notifications the provider sent to us. A notification is information about important events which the provider is required to send to us such as incidents or allegations of harm.

Prior to our inspection we contacted the local safeguarding authority and commissioners of the service to ask them about their views of the service. These organisations’ views helped us to plan our inspection.

On the 14 December 2018 we visited the service and spoke with four people and a relative who was visiting. We also spoke with the registered manager, a senior support worker, three care staff and a member of the domestic’s team.

We looked at care documentation for five people using the service and three people's medicines' administration records. We also looked at three staff files, staff training and supervision planning records and other records relating to the management of the service. These included records associated with audit and quality assurance, accidents and incidents, compliments and complaints.

Updated 15 January 2019

This unannounced inspection took place on 14 December 2018. At our inspection in April 2016 the service was rated as Good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented, and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service. The service also provides personal care to people living in their own houses and flats in the community and specialist housing. It provides a service to older adults, people with sensory impairments and people with a physical disability.

Edina Court is a two-storey building and the upper floor is accessible with a passenger lift and stairs. Not everyone using Edina Court receives personal care; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

At the time of our inspection there were 14 people using the service.

People continued to receive a safe service from staff who understood safeguarding and incident reporting procedures. Sufficient and safely recruited staff were in post and they had the necessary skill mix to support people safely. Medicines were administered as prescribed by trained and competent staff.

People continued to receive a service that was effective that met their needs by staff who had the relevant training to meet these needs. People ate and drank healthily. Staff enabled people to access healthcare services. Staff supported people to make decisions and respected these.

People continued to receive a service that was kind, sincere, compassionate and caring. Staff knew people well, listened to what they said and acted accordingly. Staff respected people's privacy and upheld their dignity.

People's needs were responded to by staff who made a difference to their independence. People's complaints were satisfactorily responded to and acted on. Systems were in place should people need support at the end of their lives.

The service was well-led by a registered manager who supported the staff team to be open and honest. People had a say in how the service was run. The registered manager worked well with others involved in people's care. The provider ensured that we were told about important events. Staff knew what standard of care was expected from them and they upheld the provider's values for this.

Further information is in the detailed findings below.