Anjulita Court

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. We checked to see if: People were supported to have choice and control over their own care and to make decisions about their care, treatment and wellbeing. People were supported to maintain relationships and networks that are important to them. People had access to activities and the local community to promote and support their independence, health and wellbeing.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff were able to explain how they supported people to maximise their independence, choice and control as far as possible. One staff member said they did this by, “Speaking with people, providing reassurance and asking them how they would like to be supported.” They added they would also, “Check they are happy with you (staff) supporting. Respect the person and allow them time.”

Staff understood the importance of enabling people’s independence, choice and control as far as possible. For example, one person wanted to manage their own medication, so a care plan had been completed to enable them to do so. People told us they were free to access all parts of the home, including going outside. One person said, “Yes, they (staff) trust me, I think I manage reasonably well, they let me do what I want.” At lunch we saw staff assisting people to make their own choice of what to eat by reading to them from written menus or offering them a visual option (show plates) of the actual meals on offer. People unanimously confirmed they were treated with dignity and respect. Relatives confirmed this by adding, “To be fair the door is always open so they (staff) don’t knock, but they will say who they are. They don’t just barge in.” We observed staff knocking on people’s doors before offering care and support. People were supported to keep in touch with those who were important to them, and relatives told us that they were made to feel welcome. One relative told us, “The nice thing is you don’t feel in the way when you visit.” Another relative added, “Staff respect [relative], keep them clean and looking nice. They ask me what I think all the time and if they should do anything more to help…it makes a world of difference when staff ask me what I think.”

People were involved with planning their care and support. Senior staff met with people prior to them moving to the home to gather information and discuss their expectations of the service and understand each person's individual abilities, aims and goals. This information was used to form the basis of a care record which was updated when people had settled in and staff became more familiar with their needs, likes, dislikes and preferences. Additional daily notes recorded the actual care and support provided to people and demonstrated that people’s preferences were being followed. People’s records were regularly reviewed and updated to ensure they remained accurate and reflective of their current care needs. People were supported to participate in a variety of activities. The provider employed activity staff to coordinate events and activities in the home. Some of these activities included: gardening, arts and crafts, singing, reminiscing, and chatting. There were no restrictions on visiting at the service. During our inspection visit relatives were seen coming and going. Some people also went out on trips with their families.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.