The Care Quality Commission
  • Care Home
  • Care home

Archived: Community Options Limited - 19 Wheathill Road

Overall: Good read more about inspection ratings

19 Wheathill Road, Penge, London, SE20 7XQ (020) 8659 3337

Provided and run by:
Community Options

All Inspections

15 and 16 December 2014

During a routine inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 15 and 16 December 2014 and was unannounced. At our previous inspection 22 October 2013, we found the provider was meeting the regulations in relation to outcomes we inspected.

Community Options Limited - 19 Wheathill Road is a residential care home which accommodates and provides support for up to five adults with mental health problems. There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People using the service said they felt safe and that staff treated them well. Staff had completed training specific to the needs of people using the service, for example, mental health awareness. Safeguarding adult’s procedures were robust and staff understood how to safeguard the people they supported. The manager and staff had received training on safeguarding adults, the Deprivation of Liberty Safeguards and the Mental Capacity Act 2005. Appropriate recruitment checks took place before staff started work.

Risks to people using the service were assessed; care plans and risk assessments provided clear information and guidance for staff on how to support people with their needs. People using the service had been fully involved in planning for their care needs. Medicine records showed that people were receiving their medicines as prescribed by health care professionals.

People said there was a relaxed atmosphere in the home and they felt their views and opinions were valued by staff. Staff encouraged people to be as independent as possible. There were regular meetings where people were able to talk about things that were important to them and about the things they wanted to do. They knew about the home’s complaints procedure and said they were confident their complaints would be fully investigated and action taken if necessary.

The provider found out the views of people using the service through surveys. They recognised the importance of regularly monitoring the quality of the service provided to people. Staff said they enjoyed working at the home and they received good support from the manager. There was a whistle-blowing procedure available and staff said they would use it if they needed to. They said they were encouraged to talk about their concerns and they could talk with anyone within the organisation right up the director if they wanted to.

22 October 2013

During a routine inspection

At the time of our visit there were four people living at Wheathill Road,and we were able to speak with three of them. People told us they knew all the staff and it was nice living at the home. One person said they thought of it as their home. We found that staff supported people using the service with their care needs and we witnessed good interaction between staff and people who used the service.

We found that staff facilitated people to live independently. Risks were appropriately identified and preventative measures were put in place to reduce risks and communicate them effectively.

We found that people were asked to consent before care was provided. People received appropriate input from relevant professionals in the management of their care and changes to their care needs.

We found the provider had appropriate arrangements in place to manage people's medicines safely and staff had attended training for the administration of medicines.

The provider had a system in place to ensure adequate staffing levels. Staff informed us there were adequate numbers of staff and the provider had regular bank staff to provide cover.

The provider had record management systems in place and records were stored and retained appropriately.

12 March 2013

During a routine inspection

People who used the service we spoke with told us they were happy living at the home. One person said; "I like living here", and another said; "It's alright". People told us they were encouraged to be independent, for example one person went to a local work centre to improve their skills and another person was able to meet regularly with their friends for coffee. We heard about people's longer term objectives such as moving to their own flats and how staff were supporting them to work towards this. People told us they liked the staff at the home. One person said the staff were "kind and helpful", and another person told us about how staff offered them choices. People told us they were invited to talk about their care plan and were able to access other services such as the local GP when required.

We found people were involved in planning and reviewing their care. People were offered choices day to day and in relation to their care. They were also supported to maintain their independence and community involvement. People's care needs were assessed and their care was planned and delivered appropriately. Risks were appropriately identified and preventative measures were shared with staff in order to protect people. Staff knew about abuse and how to report concerns. Staff told us they felt adequately supported although supervisions had not always taken place regularly. The provider regularly assessed the quality of the service and implemented the required improvements.