We carried out a review of the data available to us about Lionheart Domiciliary Care Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lionheart Domiciliary Care Services, you can give feedback on this service.
Lionheart Domiciliary Care Services Limited is a care at home service providing personal care. The service provides support to older people who live in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were nine people using the service who received support with personal care.
People’s experience of using this service and what we found
People using the Lionheart Domiciliary Care Services Limited, benefited from a service that was committed to providing safe and high-quality care and support.
Although recruitment processes ensured staff were safe to work with people, we have made a recommendation about staff employment references.
Risks to people were managed and mitigated to lessen the risk of harm to people. People were supported by staff to manage risks and retain their independence as far as possible.
The service was committed to driving good outcomes for people, and supported people to remain living independently in their own homes in line with their wishes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind, compassionate and treated the people they supported with dignity and respect.
The service adopted an open culture which was committed to delivering high-quality person-centred care to people. This was underpinned by good governance and a shared staff culture of working to achieve the best outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 October 2021 and this is the first inspection.
Why we inspected
As the service has been registered with CQC for over one year, we carried out this comprehensive inspection to award a rating for the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.