4 June 2013
During a routine inspection
People were cared for in a way which met their needs and respected their preferences. People told us that the staff were 'kind' and helped them to do the things that they chose to do.
People were enabled to live full lives. We saw evidence that people went on trips and were encouraged to play an active part in their community. The people at the home had been involved in several fundraising events for local and national charities.
People's cultural needs were met. Staff knew about each person's past and made efforts to make sure that they were able to enjoy a lifestyle of their choosing. There were celebrations to mark events of cultural importance to people in the home.
People were kept safe. Staff were trained in recognising the possible signs of abuse and the manager had taken appropriate action when people had been identified as vulnerable.
There were good arrangements for making sure that staff had received appropriate training, so that they were competent in their roles.
There were good arrangements for assessing and monitoring the quality of the care and for responding to complaints.