More Hall Convent

Updated 21 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC's response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 12 November 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 21 November 2020

More Hall Convent is a residential care home for 12 people. There were eight people living at the home at the time of our inspection. More Hall Convent is run by sisters from the religious congregation of Grace and Compassion Benedictines. The home is set in tranquil gardens on the outskirts of Stroud.

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

This inspection took place 25 July 2018 and was unannounced. At this inspection we found the service remained Good.

People enjoyed living at More Hall Convent and praised the caring nature of the sisters and staff who supported them. People’s care records reflected their preferences and support requirements and provided staff with the information they needed to support people. People’s risks had been assessed and were being managed by staff who knew how to support them to manage their risks.

Relatives were confident that staff supported people well and had no concerns about the quality of care people received. They told us there was good communication between the relatives/staff which ensured all parties were kept up to date of any changes in people’s well-being. People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service supported this practice. They told us they enjoyed the meals and activities provided.

There were enough staff to keep people safe. People were supported by an established staff team who had been trained and supported to carry out their role. Staff were safely recruited to ensure people were supported by staff of good character.

Effective monitoring systems were in place to ensure the safe management of people’s care and medicines. Staff understood their responsibilities to protect people from harm and report any concerns. Staff benefitted from good management and leadership. People and staff praised the registered manager and provider.

Quality assurance systems were in place to monitor the service and drive improvements, however records relating to the management of the service were not always detailed or reflected the actions taken to drive improvements across the service. This meant there were not always an audit trial and assurances that actions had been taken. We have made a recommendation that the services seeks additional support and advice in the record the monitoring and governance processes of the service.

Further information is in the detailed findings below.