We carried out a review of the data available to us about Own Care LTD on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Own Care LTD, you can give feedback on this service.
Own Care Ltd is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to people of different abilities. The services they provide include personal care, medicines support, housework and companionship. At the time of inspection, the service provided personal care to four people. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service:
People and relatives were complimentary about how the service operated and told us care workers were caring, kind and respectful. People's privacy, dignity and independence was respected and promoted.
Recruitment checks were carried out prior to care workers being employed by the service. However, there were instances where referee details were limited and there was a lack of evidence to confirm that character references had been verified to check their credibility and authenticity. We have made a recommendation in respect of this.
People felt safe. There were processes in place to safeguard people from abuse. Risks to people's safety were assessed and reviewed. There was guidance for staff to follow to know how to keep people safe from harm. Staff understood their responsibilities and could recognise and report abuse.
Staff followed infection prevention and control guidance to minimise risks related to the spread of infection.
People's care needs were assessed and reviewed. Staff completed training to know how to care for people effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care plans included information about people's interests and important things in their life. Information documented was specific to each person. People received care that was responsive to their needs and preferences.
There were effective systems in place to monitor and improve the quality of the service. The registered manager responded appropriately to drive improvements. Staff told us they were well supported by the registered manager.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The service was registered with us on 9 November 2021 and this is the first inspection.
Why we inspected:
This was a planned comprehensive inspection to review the key questions, Safe, Effective, Caring, Responsive and Well-led and rate this service.
The inspection was prompted because the service has not had an inspection and a rating since it was first registered with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.