We carried out a review of the data available to us about Eller Beck Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Eller Beck Court, you can give feedback on this service.
Ellerbeck Court is an extra care setting which provides personal care to people living in their own flats on one site that also has communal areas. Not everyone who lives at Ellerbeck Court received personal care. Care Quality Commission CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 56 people were living in the flats, the service was supporting 25 people and all 25 were receiving personal care.
People’s experience of using this service and what we found
We received positive feedback from people who told us they were happy with the support they received at Ellerbeck Court. People received person-centred care and staff knew people well. People had care plans in place to reflect their preferences and needs and risk assessments to minimise risks. People told us staff were respectful and kind.
Peoples health and well-being needs were supported from the staff team who, with the registered manager worked in partnership with other healthcare professionals. There were systems in place for communicating with people, their relatives and staff to ensure they were fully involved.
Medicines were managed well, safely administered and recorded accurately. Individualised risk assessments were in place. Staff were confident they would raise concerns to safeguard people. Robust recruitment and selection procedures ensured suitable staff were employed.
Staff completed a range of training to meet people’s needs including infection prevention control related training. Additional competency checks and spot checks were carried out by the registered manager to check the staffs’ care practice.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Rating at last inspection
This service was registered with CQC on 21 October 2021 and this is the first inspection.
Why we inspected
This was a planned first rating inspection. We looked at infection prevention and control measures under the Safe key question. We look at this in all inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.