iSupport Services Ltd Also known as iSupport Services Head Office

iSupport Service Ltd is a service providing support for people in their own homes. The service was supporting 2 people at the time of the inspection.

People's experience of using this service and what we found

There was limited service improvement in place and audits did not always document actions taken.

We were assured the recruitment of staff was managed safely. The provider involved staff through regular communication through supervision meetings and regular team meetings.

Staff had enough time to provide care and travel to care visits. Staff and the management ensured risks were regularly reviewed to ensure information was up to date. The provider had a robust system to record safeguarding concerns.

Care plans were detailed and included assessments of people's needs and information about how people wished to receive care and support. Staff were up to date with training. Staff received supervision and regular spot checks of their competence.

People and their relatives were satisfied with the care provided. People were supported by staff they knew and had developed supportive relationships with.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 28 October 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Enforcement

We have identified a breach in relation to good governance.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.