We carried out a review of the data available to us about Zenith Health Care Northwest on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Zenith Health Care Northwest, you can give feedback on this service.
Zenith Health Care Northwest is a domiciliary care provider. It currently provides personal care to adults and older people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service supported 5 people with personal care.
People’s experience of using this service and what we found
Zenith Health Care Northwest provided person-centred care and this was reflected in the feedback we received about the service. There was a high level of satisfaction with the service. One person told us, “[Staff] are very kind and compassionate. I look forward to them coming, they chat and joke with me. They are respectful and treat me with dignity and privacy. As far as I am concerned, they are everything I could wish for.”
People received safe care and support. Staff understood how to safeguard people and when to raise concerns. Staff were recruited safely. Risks associated with people’s care were assessed and monitored. Staff followed infection prevention and control guidance to minimise risks related to the spread of infection.
Assessments were person centred and care was responsive to people’s needs. Promoting people’s independence was integral to the support provided. The staff were motivated and well trained to carry out their roles effectively.
The service was well led. The registered manager followed governance systems which provided effective oversight and monitoring of the service. These governance systems and processes ensured the service met people’s assessed needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 9 November 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.