Archived: Essex Cares West

We used postal surveys, telephone interviews and home visits to people who use the service and to their main carers (relatives or friends) to gain views about the service.

We visited three people in their homes and all three told us that they were very happy with the service they received from the agency. Other comments about quality were received through the telephone interviews and included: 'Very satisfied with all aspects of the service,' "They could not do enough for me' and 'They were very discreet and all lovely to me.' Other people told us the care workers were lovely, competent and polite.

We talked on the phone to 11 people and most were positive about the quality of care they received. People stated they felt respected and were treated in a dignified way, with many adding that their care was carried out at an acceptable pace.

People confirmed they had been fully involved in setting up their programme of care. Care plans were viewed during visits to people and this contained information required for care workers to provide the required care.

People told us they felt safe and protected by the care workers who were providing their support.

All the people we spoke with confirmed that visits to check quality were regular and they had been asked about the quality of service.