Ash Villa

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Ash Villa is a ‘care home’ providing personal care and support to people with a learning disability, sensory impairment, and dementia. At the time of the inspection, the service was supporting 8 people with their personal care needs. Ash Villa was last rated Good (published 5 February 2020). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). We carried out our on-site assessment on 14 May 2024. This was an unannounced assessment, which means the provider was not told an assessment was going to be starting beforehand. We assessed a total of 4 quality statements from the safe, and well-led key questions and found areas of good practice. The scores for these areas have been combined with scores based on the key question ratings from the last inspection.

People's experience of this service

People told us they felt safe living at Ash Villa. We observed people to be happy and relaxed in staff’s company. People knew who to report any concerns to and knew all staff and the registered manager by their first name. People said staff were approachable and easy to talk to, our observations supported this feedback. People told us they felt happy and were never scared living at Ash Villa. People told us staff supported them to spend time doing the things they enjoyed such as listening to music and going shopping. We saw people were happy completing arts and crafts. People told us staff at Ash Villa helped to keep them safe from harm.