Burlington Villa

Updated 15 February 2024

Burlington Villa is a ‘care home’ providing personal care and support to older people and people living with dementia. At the time of the inspection, the service was supporting 8 people with their personal care needs. Burlington Villa was last rated Requires Improvement (published 18 October 2022). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). We carried out our on-site assessment on 15 April 2024. This was an unannounced assessment, which means the provider was not told an assessment was going to be starting beforehand. During this assessment we looked at 10 quality statements; Learning culture; Safe systems, pathways and transitions; Safeguarding; Involving people to manage risks; Safe environments; Safe and effective staffing; Infection prevention and control; Medicines Optimisation; Governance, management and sustainability; and Freedom to speak up. We assessed some but not all quality statements at this visit which means we use the ratings from the previous inspection to rate the key questions of effective, caring and responsive. This assessment did not cover all parts of our Single Assessment Framework, therefore we have only updated scores and ratings for those areas which we have assessed. We will carry out future assessments to cover other parts of the Framework and will update our website with our findings.

Updated 15 February 2024

People spoke positively about the service and told us they felt safe. Staff understood safeguarding procedures and were confident in reporting any concerns. Care plans were in place, to guide staff on how best to support people. Some care plans required more detail; however, the management team had already identified this in their service improvement plan. They were working to make these remaining improvements. There were enough staff to meet people’s needs. The management had identified that additional staff would still be beneficial to the people using the service. Staff received appropriate training to fulfil their roles and staff knew people well. Staff advised the management team was approachable and supportive. They explained that the quality of care had improved with a recent management change.