Archived: Fenton Lodge

Updated 31 December 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Fenton Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. Care Quality Commission regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced on the first day. We informed the registered manager we would be returning for the second day.

What we did before the inspection

We reviewed the information we hold about this service including notifications of events the provider must tell us about. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

During our inspection we interacted with two people who use the service, one of whom was able to tell about their experiences living there. We spoke with two care workers and the registered manager. We observed care and interactions between people who use the service and staff, as not everyone who uses the service was able to tell us of their experiences verbally. We reviewed two people’s care and support records, three people’s medicines administration records and a range of documents relating to the management of the service such as staff recruitment and training records, policies and procedures and audit records.

After the inspection

We spoke with two people’s relatives and a healthcare professional who works with people who use the service, to gain their views of the service people received.

Updated 31 December 2019

About the service

Fenton Lodge is a care home providing accommodation and support with personal care for up to three people with learning disabilities. At the time of our inspection, three people were living there. The service is an ordinary residential home in a quiet village in rural Surrey.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service

People received consistent, safe, quality support at Fenton Lodge. Feedback from people, their relatives and professionals was very positive about the service. Systems in place ensured people were supported safely while also encouraging positive risks where this was appropriate.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were recruited for their values rather than their experience, and people were fully involved in the recruitment of new staff. Staff were appropriately supported by the registered manager through training, supervision and regular appraisal of their work.

The service had an open and transparent culture in which learning was encouraged. People, their relatives and staff were asked for their feedback and action was taken to improve the service as a result. The provider had a robust quality assurance system in place and worked in partnership with other agencies to ensure people’s needs were met.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection:

The last rating for this service was good (published 21 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.