The Care Quality Commission
  • Services in your home
  • Homecare service

Our Rock Ltd Also known as Our Rock Care Place

Unit 2, 8 Kellner Road, London, SE28 0AX 07450 547344

Provided and run by:
Our Rock Limited

All Inspections

27 October 2022

During a routine inspection

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

About the service

Our Rock Ltd is registered as a domiciliary care agency. The service was registered for the regulated activity of personal care. At the time of inspection, we found the provider was delivering personal care to one person under age 18 years. We had concerns as to the accommodation arrangements for this person and where a provider provides care to under 18 age group in a care home, they should apply to be registered with Ofsted. Providers cannot be dual registered for care home services with CQC and Ofsted.

People’s experience of using this service and what we found

Right support: The provider did not always work in line with the MCA. People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice. There was insufficient evidence about how medicines were being managed safely, how people were protected from the risk of abuse, how risks of infections were safely managed and how accident and incidents were reported, recorded and managed effectively.

Right Care: There was insufficient evidence about how people’s privacy and dignity was promoted and how people were being supported with activities of interest.

Right Culture: The service did not have an effective quality assurance and governance processes in place. The provider was not clear about the roles and responsibilities of the service. The service did not have were processes in place to gather feedback from people and their relatives. There was insufficient evidence to show managers supported staff to perform their roles effectively.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update- This service was registered with us on 28 November 2021, and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

You can see what action we have asked the provider to take at the end of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Our Rock Ltd on our website at www.cqc.org.uk.

Enforcement and Recommendations

We have identified breaches in relation to need for consent and good governance at this inspection.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.