Archived: Rocklyn

We were unable to speak to some of the people who used the service because of the nature of their condition.

We spoke with two people who used the service who were both complimentary about the standards of cleanliness at the home. One of the people we spoke with told us, 'The bathrooms and toilets are clean. They are cleaned every day, including weekends.' The other person we spoke with commented, 'The staff do most of the cleaning, but we all help out. It's always clean and tidy here.'

We saw the home was clean and we noted there were effective systems in place to reduce the risk and spread of infection. Records confirmed that staff received regular infection control and food safety training.

We found that people, staff and visitors were protected from unsafe or unsuitable equipment because the provider had ensured that all electrical equipment in the home, which required a PAT test and certificate, had been tested and certificated.

We saw that people's personal records, staff records and other records relevant to the management of the home were accurate and fit for purpose. Records were kept securely and could be located promptly when needed.

We found that people's needs were assessed and their care was planned. People received the care they needed. One person said,"I feel well looked after at the home".

We concluded that people were not protected from the risk of infection because appropriate guidance had not been followed.

People were not protected from safe or unsuitable equipment because electrical equipment within the home had not been appropriately serviced.

There were enough suitably skilled and qualified staff on duty to met people's needs safely and appropriately.

The provider had a complaints policy and procedure in place and we saw that complaints raised had been handled appropriately. One person told us,"Yes, I'm aware how to make a complaint. I'd tell the staff. I'd be happy talking to the staff."

We found that records held in relation to people's care and treatment were not suitably maintained in order to ensure that people's care needs were met and their health and welfare protected.