The Whiteley Clinic Limited

Updated 11 January 2017

Mark Whiteley founded The Whiteley Clinic in 1999. The location of The Whiteley Clinic, Guildford is on the Surrey Research Park, next door to the Guildford Nuffield Hospital, St Luke's Cancer Centre and the Royal Surrey County Hospital.

The team at The Whiteley clinic invented a procedure for the management of varicose veins, venous leg ulcers, venous leg ulcers and phlebitis. Staff had developed the procedure, so it was a minimally invasive technique.

The Whiteley Clinic in Guildford is approximately 7000 ft.², of which only 3500 ft.² are clinical areas for the investigation and treatment of patients. All of the clinical areas are in the ground floor facility. The 3500 ft.² of the first floor facility houses the necessary administration for running the clinic and a 35 person lecture theatre where doctors, nurses and other healthcare professionals can observe live scanning and live operating via a video link, with the scanning room and minor operating theatre in the clinical unit below.

In addition, this unit houses the research, development and teaching team, headed by a post PhD Doctor with industry experience and includes a PhD student and research team. In-house research, development and teaching make The Whiteley Clinic unique, as a private clinic with an active and funded research and development programme.

The active and ongoing research, development and teaching programme had allowed the team to develop a protocol approach to investigation and treatment of venous disease. It was named The Whiteley Protocol and was followed by all doctors, nurses, vascular technologists. The protocol was well known by the administration staff so that everybody could understand the patient journey and advise patients appropriately from their first contact, throughout their treatment until discharge.

Only outpatients attended the clinic, there were no overnight stays.

Third party providers managed hazardous waste, laser protection, occupational health, pathology, laundry and when necessary central sterilised services.

Updated 11 January 2017

We found the service was outstanding overall, this was because;

• The leadership of the clinic was inspirational and the culture was one of striving to provide the best quality care for patients with varicose veins, venous leg ulcers, venous eczema and phlebitis.

• The clinic developed and researched its own clinical guidelines and protocols and shared this with the national and international medical community.

• Staff were competent to do their roles, were supported to develop their skills further and taught others nationally and internationally.

• The clinic was involved in and continued to promote research into the management of venous conditions.

• The clinic was involved in developing and promoting a charity for patients with venous leg ulcers and fund raising to support that charity.

• Staff at the clinic were involved in local community projects including providing training sessions to a local school and sponsoring sports teams.

• Staff were responsive to patient’s needs. Patients could access treatment in a timely way and consideration was taken with regard to the time of year when planning procedures.

• Managers had developed systems and processes to keep patients safe from harm.

• Infection control processes and practise was in line with best practise and current legislation.

• The environment and equipment was fit for purpose, regular checks were in place to maintain this.

Updated 11 January 2017

We found the service was outstanding overall, this was because;

• The leadership of the clinic was inspirational and the culture was one of striving to provide the best quality care for patients with varicose veins, venous leg ulcers, venous eczema and phlebitis.

• The clinic developed and researched its own clinical guidelines and protocols and shared this with the national and international medical community.

• Staff were competent to do their roles, were supported to develop their skills further and taught others nationally and internationally.

• The clinic was involved in and continued to promote research into the management of venous conditions.

• The clinic was involved in developing and promoting a charity for patients with venous leg ulcers and fund raising to support that charity.

• Staff at the clinic were involved in local community projects including providing training sessions to a local school and sponsoring sports teams.

• Staff were responsive to patient’s needs. Patients could access treatment in a timely way and consideration was taken with regard to the time of year when planning procedures.

• Managers had developed systems and processes to keep patients safe from harm.

• Infection control processes and practise was in line with best practise and current legislation.

• The environment and equipment was fit for purpose, regular checks were in place to maintain this.