11 May 2012
During an inspection in response to concerns
People using the service told us,
'I am 82 and have a good life. We are very well looked after here. They have worked hard to improve my health'.
'The staff are wonderful. I enjoy the food; there are always choices'.
Relatives told us,
' Everybody seems very helpful. They get a good selection of entertainers and get people out and about'.
'The carers are marvellous, absolutely. I have a good rapport with staff and can have a laugh with them'.
All of the people that we spoke to were pleased with the quality of the service.
Some of the people living at Ryedale Court were not able to tell us their views due to having complex needs. We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. Our observations demonstrated that people were positively supported.