The Care Quality Commission
  • Care Home
  • Care home

Archived: Warstones Resource Centre

Warstones Drive, Penn, Wolverhampton, West Midlands, WV4 4PG (01902) 553419

Provided and run by:
City of Wolverhampton Council

All Inspections

21 December 2012

During a routine inspection

During our inspection we spoke with eight people, the relative of one person, two members of staff, the manager and an external therapist based at the centre. We looked at four people's care records.

We found that people were supported in making day to day decisions about the care they received. People's values and diversity were respected and promoted. One person told us, 'There's a good choice of food'.

The care people received was reflected in their care plans. Premises were safe, warm, well lit and maintained. One person told us, 'It's quite a good home'.

We found that staff were recruited in a safe way and correct checks were carried out to ensure their suitability to care for people.

The centre undertook audits in respect of the quality and safety of the service, which ensured these aspects were maintained. One person told us, 'Everything is nice. I do enjoy it'.

12 June 2012

During an inspection looking at part of the service

We did this visit to follow up on the actions we set in relation to medicines managements.

We spoke with the staff, three of the people who were staying at the home and reviewed some of the records and systems in place to ensure that people got

We found evidence that improvements had been made which meant that people were supported appropriately with their medicines.

13 October 2011

During a routine inspection

We spoke with eight people to find out their experiences of staying at the service. They told us they felt safe and that staff were kind and respected them as individuals. We saw that people had support from different professionals to improve their mobility and independence.

The service recently started to provide 24 hour nursing support to people as part of a trial between the local authority and hospital trust. We spoke with one person who was receiving nursing support. They spoke of how they had found it useful having treatment at the service instead of at hospital. We asked a specialist pharamacy inspector to visit the service because we wanted to make sure that people were being supported with their medications when they needed it and that the systems in place were safe. We found some gaps in how they were storing and involving people in decisions about their medication.

Other people weren't able to tell us about their experiences of staying at the service, so we spent time observing how staff supported and cared for them. We observed staff interacting well with people, providing guidance and help when needed. Throughout our visit people appeared content and well looked after.