Lydfords Care Home

Lydfords Care Home is a residential home for up to 36 older people, including people living with dementia. At the time of our inspection, 21 people were living at the service. The care home accommodates people in one purpose built building across 2 floors.

People’s experience of using this service and what we found

People living at the service were happy and said they felt safe. Many people spoke about the positive, open and inclusive culture. People knew the staff and management team, they felt able to raise concerns and felt well informed about the service. People liked staff and had a good relationship with them.

Medicines were managed in a safe way. Systems for monitoring administration of medicines were implemented effectively. People received their medicines as prescribed.

People’s needs were assessed and monitored. The staff worked closely with other healthcare professionals to identify and address any changes in their needs. People had enough to eat and drink. People enjoyed the food. There was a wide range of different social and leisure activities and people were able to take part in these.

There were enough qualified and experienced staff to meet the needs of people . Staff were well supported and had access to a range of training and information. There was good teamwork and communication. Staff felt supported by the registered manager.

There was a range of systems designed to monitor and improve the quality of the service. These included checks by the management team and senior managers within the organisation. They made improvements when problems were identified and shared information about these with stakeholders.

The environment was suitable and well maintained. Maintenance staff had schedules for repair and redecoration to make sure the building was safe and clean.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

This is the first inspection of a newly registered service. The last rating for the service under the previous provider was requires improvement, published on 16 July 2019.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.