Pinewood Lodge

Updated 11 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

This inspection was carried out by one inspector and an expert by experience. An expert by experience is a person who had personal experience of using type of service.

Service and service type:

Pinewood Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This inspection was unannounced

What we did:

Before our inspection we looked at all the information we held about the service including notifications. A notification is information about events that the registered persons are required, by law, to tell us about. We used this information to assist with planning the inspection. We also asked the provider to complete a Provider Information Return before our visit. Providers are required to send us this key information about their service, what they do well, and improvements they plan to make. This information helps inform our planning for the inspection.

We asked for feedback from representatives of the local authority commissioning and safeguarding teams and health professionals who worked with the home.

During our inspection visits on 22 May 2019, we spoke with eight people and four people’s relatives. We also spoke with the registered manager, the deputy manager, seven care staff, and two visiting professionals. We looked at three people’s care records and other files in relation to the management of the service.

Updated 11 June 2019

About the service:

Pinewood Lodge is a residential care home that was providing accommodation and personal care to 54 older people at the time of this inspection.

People’s experience of using this service:

People were happy with how care was provided and felt safe living in the home. One person said, “I do feel safe because carers are around. There is always somebody I can ask for help. I am happy I moved here.” Staff were aware of how to keep people safe and when to report any concerns they may have had.

Risks to people’s wellbeing were assessed and actions taken to reduce these. People were supported by enough staff and recruitment checks were carried out before new staff started work.

People`s medicines were safely managed and administered as the prescriber intended. People lived in a clean environment and staff used appropriate protective equipment, such as gloves and aprons to prevent the spread of infections.

Staff felt supported by the management team and were well trained. People felt staff were competent and experienced.

Staff followed advice from health care professionals and made sure they asked people’s consent before caring for them.

People received care and support in a manner that met their preferences. Complaints were dealt with and resolved quickly.

People liked the staff who cared for them. Staff were kind and caring, they involved people in their care and made sure people’s privacy was respected. Staff worked well together, they understood the registered managers approach to deliver high quality care, which helped people to continue to live as independently as possible.

People, staff and professionals told us the home was well managed. Systems to monitor how well the home was running were carried out regularly. Where concerns were identified, the registered manager followed this up to make sure action was taken to rectify the issues. People were asked for their view of the home and action was taken to change any areas they were not happy with.

Rating at last inspection: Good (last report published 10 September 2016)

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as scheduled in our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk