The Care Quality Commission

Archived: Longacre Neurological Support Unit

Longacre, Howletts Loke, Salhouse, Norwich, Norfolk, NR13 6EX (01603) 721618

Provided and run by:
Beeshaw Care Limited

All Inspections

14 August 2012

During a routine inspection

One person, we met and spoke with, clearly understood other people when they spoke, although the person was unable to respond verbally themselves.

However, this person showed us how they communicated by using sign language, a writing machine or an A-Z alphabet sheet.

Through our discussions this person told us that they enjoyed writing, reading and watching films.

When we asked the person if they had a support plan they confirmed by a mixture of signing and writing that they did. They also told us they knew what was in it and that they had been involved in putting it together.

When we asked what the staff were like, this person gave us a 'thumbs up' sign and wrote: "All good."

We asked if the person could discuss their care and support with staff, to which the person gave positive responses by nodding and writing yes.

We noted that, when telling us about the staff, the person smiled a lot and frequently gave us the 'thumbs up' sign.

When we asked this person if they could discuss things with staff, about the service and the way they were supported, they gave positive responses by nodding, smiling and writing yes.

7 March 2012

During a routine inspection

People we spoke with told us that their needs were met and that they were consulted about the care and support that they were provided with. They were complimentary about the staff that cared for them and told us that they always treated them with respect and that their privacy was respected. They told us that there were enough staff on duty to assist them and that they felt safe living in the home. They also told us that the environment was comfortable and clean and that they were supported to undertake daily individual and group activities.