Updated 26 February 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of service.
Service and service type
Culture Care Agency Limited is a domiciliary care agency. It provides personal care to people living in their own homes.
The service had a manager registered with the Care Quality Commission. A registered manager is a person who is legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the provider three days’ notice because we needed to ensure somebody would be available to assist us with the inspection.
Inspection activity started on 21 January and ended on 29 January 2020. We visited the office location on 21 and 22 January 2020 to see the management team and to review care records and policies and procedures. We made calls to people and their relatives between 22 and 23 January 2020. We contacted five care workers between 23 and 29 January 2020 and spoke with three of them.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We contacted one local authority commissioning team and also reviewed the previous inspection report. We used all of this information to plan our inspection.
During the inspection
We reviewed a range of records. This included four people’s care and medicines records and four staff files in relation to recruitment, training and supervision. We also reviewed records related to the management of the service, which included quality assurance checks, policies and procedures and minutes of team meetings.
We spoke with five staff members. This included the care manager, the office manager and three care workers. The registered manager was not available during the inspection as they were away on authorised leave.
We made calls to 10 people and spoke with three people and five relatives.
After the inspection
We spoke with two health and social care professionals who had experience of working with the service.