2 December 2011
During an inspection in response to concerns
"I get everything I want in the way I want it. They are excellent they are on time and I get my full time. They are very attentive."
"We mainly get the same carers they are always introduced and we have six regulars and we have got to know them."
"There were two minor problems early on but they got sorted out very quickly and I'm very happy."
"They come straight away their time keeping is good. I usually have an hour, they stay the full hour. They are very polite and do as they are told."
"Very happy if there are problems, they ask me. If there is left over time they always ask is there anything else I can do? They are very professional."
"There was a full assessment and as a family we are supported in our care of our relative by care workers that are interested in our day. I have confidence in the company and management."
"Very good, I like all the girls that come."
"Outstanding they made a significant difference to my quality of life."
"Very satisfied and pleased with the care which is given according to the care plan."