Background to this inspection
Updated
8 September 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection team consisted of one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was announced. We gave the service two working days’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 28 July 2022 and ended on 11 August 2022. We visited the location’s office on 28 July 2022.
What we did before the inspection
We reviewed the information we had received about the service since it was registered with the CQC. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
During the visit to the office we met and spoke with the company director and the registered manager. We reviewed a range of records which related to people’s individual care and the running of the service. These records included four people’s care records, three staff personnel records, medicine administration records and policies and procedures relating to the management and quality monitoring of the service.
We obtained feedback from one person using the service, three people’s relatives. We also spoke with three care staff.
Updated
8 September 2022
About the service
Pbcare Limited is a domiciliary care agency registered to provide personal care to people in their own homes. At the time of inspection, a service was provided to four people. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received an assessment of their needs and preferences before they started receiving care. Care plans developed from these assessments provided the information and guidance staff required to ensure people’s individual needs were met in a personalised way.
Where possible people received consistency of care and support from regular care staff. People and relatives told us they were satisfied with the service provided by the care agency.
Systems were in place to protect people from abuse. These included safeguarding adults’ policies and suitable training for staff. Personalised risk assessments helped keep the people safe and supported their independence.
Policies and processes were in place to support safe management and administration of medicines.
Suitable infection control practices helped to prevent and control the spread of infections including COVID-19.
Proper recruitment and selection policies and procedures helped to ensure that only suitable staff were employed to provide care and support to people. Staff were provided with the induction, training and support they needed to carry out their roles and responsibilities in providing people with good quality effective care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Effective quality checks monitored the care and support provided to people and improvements to the service were made when deficiencies were found.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23 November 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Pbcare Limited on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.