We carried out a review of the data available to us about Little Heath Reablement & Support Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Little Heath Reablement & Support Centre, you can give feedback on this service.
People's experience of using this service and what we found
People living at the home were safe as there were systems and processes in place to safeguard them from abuse. The risks to people's safety were well managed and there were enough staff safely employed to meet people's needs. People's medicines were managed safely, and staff worked in a way that promoted the prevention of infection.
Staff received regular supervision and support. The annual training programme equipped staff with essential skills and knowledge. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The home was responsive to people’s health and social needs. People’s care records were reflective of people's individual care needs and preferences. They were reviewed on a regular basis. People knew about the home's complaints procedures and knew how to make a complaint.
The provider’s ethos and values put people at the heart of the home. This vision was driven through the leadership of the registered manager. The staff team were empowered to contribute fully to support a person-centred model of care. This helped people to achieve their goals and aspirations whilst promoting independence.
There were effective systems in place to monitor the quality and standard of the home. People and staff were asked regularly for their feedback which was used to develop the home. Staff felt appreciated and were consistently positive about the management of the home. The staff were supported within their roles. The registered manager was caring and supported staff with their wellbeing. Staff told us they enjoyed working at the home and felt respected at work.
There was clear evidence of collaborative working and effective communication with other professionals in health and social care. The registered manager had built relationships with the community and with health and social care professionals so that people could benefit.
Rating at last inspection and update
This service was registered with us on 21 October 2021 and this is the first inspection.
Why we inspected
This was a planned inspection to check whether the provider was meeting legal requirements and regulations, and to provide a rating for the service as directed by the Care Act 2014.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information we may inspect sooner.