Priory Radstock

Updated 21 March 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was undertaken by 1 inspector.

Service and service type

Priory Radstock is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Priory Radstock is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We undertook a visual inspection of the premises. We reviewed various records in relation to the running of the service, including training records, audits and care plans. We spoke with 4 people and 7 staff. During and after the site visit, we received feedback from 4 relatives and 1 external professional.

Updated 21 March 2023

About the service

Priory Radstock is a residential care home providing personal care to 11 people at the time of the inspection. The service can support up to 12 people.

The premises is made up of the main house and a smaller coach house, consisting of 2 self-contained apartments. People have access to a communal kitchen, dining space, lounges and a level garden. The registered manager’s office is adjacent to the lounge on the ground-floor of the main house.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: People’s preferences, choices and independence were respected and promoted. There were sufficient numbers of suitably qualified staff to ensure care was delivered in line with people’s needs and wishes. Care plans provided comprehensive information about people; guidance was available for staff about how to meet people’s individual needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Staff knew people well and there was a person-centred culture in the service. Staff respected people’s privacy and dignity, including knocking on doors to people’s private accommodation before entry. Relatives told us staff were kind and caring, and they felt people were safe.

Right Culture: People were supported to live empowered lives and access the community, employment and activities. Staff we spoke with were positive about the support they received from the management team. People were supported to access healthcare they needed and staff worked with professionals to ensure people’s needs were met.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 18 November 2021 and this is the first inspection.

The last rating for the service under the previous provider was requires improvement, published on 25 October 2019.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Priory Radstock on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.