All inspections: White Ash Brook - Care Quality Commission

People using the service told us they liked living at White Ash Brook and were satisfied with the care provided. One person said, “The carers are very good, they work hard.”

We saw that people were treated with respect and leisure activities were organised everyday.

We found that people felt confident to express any concerns. Members of staff had access to appropriate policies and procedures and knew the action they must take if abuse was suspected or witnessed.

There were sufficient numbers of staff on duty to meet the needs of people using the service. Visitors told us there were always members of staff nearby when they came to see their relatives.

We noted that systems were in place to monitor the quality of the service provided. There was evidence to demonstrate that people were regularly consulted about all aspects of the care and facilities provided at the home.

People using the service told us that they liked living at White Ash Brook.

One person said, "Everything's great, it's clean, good food and they've grand staff." Another person said, "Sometimes we play dominoes. The staff are very nice and I would tell them if I was unhappy about something."

One visitor said, "They're well looked after and they get the doctor when necessary." People said they could choose when to get up and go to bed.

All the people we asked said the food was good and they had a choice of menu for all meals.

People told us about the improvements made following the appointment of the new manager. The relative of one person said, "The manager is approachable you can talk to her at any time."

These older reports are from our old approaches to inspection, including those from before CQC was created.

Archived: White Ash Brook

All Inspections

17 October 2012

During a routine inspection

8 February and 4 March 2011

During a routine inspection

Reports under our old system of regulation