Archived: Person Centred Care Homes - 1 Bodiam Close

At the last inspection on 23 March 2015 the home was rated 'Good'.

At this inspection we found the service remained 'Good'.

We observed kind and caring interactions between staff and people. People’s responses to staff showed that people felt safe and supported. Relatives were positive about people’s safety within the home.

Procedures relating to safeguarding people from harm were in place and staff understood what to do and who to report it to if people were at risk of harm.

People had risk assessments that identified their personal risks. There was specific guidance for staff on how to mitigate known risks to ensure people’s wellbeing.

Medicines were managed safely and administered on time. There were records of medicines audits and staff had completed training on medicine administration. The home had a clear policy on administration of medicine which was accessible to all staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff had regular supervision and annual appraisals that helped identify training needs and improve the quality of care.

People were supported to eat healthily. There was a varied menu and snacks and drinks were available if people required.

There was a complaints procedure and relatives knew how to make a complaint.

Staff knew how to report accidents and incidents. Accidents and incidents were followed up and learning from accidents and incidents was used to improve the quality of care for people.

Care plans were person centred and reflected individual’s preferences. Relatives were actively involved in planning people’s care.

People had individual weekly activities timetables that reflected things that they enjoyed. People were supported in the community with appropriate staffing levels.

Audits were being completed for various aspects of the service which included action plans and records of how the identified issues had been addressed.

Staff had regular team meetings where they were able to share ideas and raise any concerns.

Further information is in the detailed findings below.

There were effective systems in place to reduce the risk and spread of infection. We observed that the home was clean. The manager explained that she currently has the lead responsibility for the prevention of infection. This made sure that clear guidance was provided on how the risk of infection should be addressed.

There were effective recruitment and selection processes in place. We checked that recruitment procedures were being followed appropriately so that unsuitable staff were not employed at the service. People's personal records including their care plans were accurate, and had been reviewed and updated at regular intervals. Care records gave an explanation of how people's needs were to be met.