Background to this inspection
Updated
11 March 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was undertaken by one inspector. Following the inspection, an assistant inspector contacted relatives on the telephone for feedback about The Croft.
Service and service type
The Croft is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke with four people who used the service about their experience of the care provided. We spoke with eight members of staff including the provider, registered manager, a quality assurance advisor, a senior care worker, two care workers and two activity coordinators.
We reviewed a range of records. This included two people’s care records and medication records. Records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
An assistant inspector spoke with four relatives over the telephone.
Updated
11 March 2020
About the service
The Croft is a residential care home providing personal care to 22 people aged 65 and over at the time of the inspection. The service can support up to 24 people. The Croft is set out over two floors in one adapted building.
People’s experience of using this service and what we found
People and their relatives held the management and staff at The Croft in high regard. People were continued to be cared for in an exceptionally kind and warm way. People were given time they needed to express their wishes, views and feelings and staff afforded people with a high level of dignity and respect.
Staff continued to promote the importance of choice and ensured people were able to have their preferences met. People were given the opportunity to express their views in a number of ways and the provider was continually making improvements to ensure people received high quality care. Records evidenced people’s needs had been assessed and demonstrated the on-going care and support people received.
The provider continued to have a visible presence at the home which people appreciated and valued and they were supported by a registered manager who led by example and was motivated and passionate about improving care for people living at The Croft. The management team had built on their systems to sustain and improve the quality and effectiveness of the service.
The staff team worked well together and understood their roles and responsibilities in relation to ensuring people were kept safe from risk and avoidable harm. People received their medicines on time and as prescribed.
People had access to healthcare as required and the provider had forged good relationships with health professionals to ensure people received healthcare support that was appropriate and timely. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Outstanding (published 8 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.