Archived: Classic Care Services Limited

We spoke with seven people who used this agency's services. Each person confirmed that they had received a reliable service from care workers who knew their job, were friendly, and consistently provided the support that had been agreed with them.

As part of our inspection we spoke with the registered provider, registered manager and members of staff. We visited three people in their home and spoke with four people who used the service by the telephone. We also looked at records and information from surveys carried out with people.

One person we spoke with commented 'I've been using Classic Care Services for two years, they have always been professional and another person told us 'my carers were always caring and considerate'.

Staff were only employed following a structured recruitment and interview process and relevant checks were carried out prior to them starting work.

We found people had personalised care plans and risk assessments. We found for every identified risk there was a plan in place to address the risk. We saw people had daily preference lists that were used to meet their preferences.

People told us that they felt treated with respect and had been included in their care planning.

We saw that the provider had suitable safeguarding procedures in place and that these had been used when needed. We saw that staff had been trained in safeguarding and this was confirmed to us by staff we spoke to.

We saw that staff had received training appropriate to their roles, including specialist training such as dementia, and that this was updated as necessary.

We looked at a number of audits of the service as well as surveys of people, staff, carers and outside professionals. The service had action plans against areas for improvement and we saw that actions had been completed. We saw the provider had good quality assurance systems in place.