We carried out a review of the data available to us about Tees Healthcare Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Tees Healthcare Services Limited, you can give feedback on this service.
Tees Healthcare Services Ltd is a domiciliary care agency providing support for people in their own homes. The service was supporting around 12 people at the time of the inspection.
People’s experience of using this service and what we found
People spoke positively about their experience of receiving care from this provider. One person’s relative said: “They are all just lovely, really nice people.” Another said: “I think we are so lucky to have them, we had another company before and these are so much better.”
The registered manager carried out regular audits of the service, and these identified where there were any shortfalls so that there was continuous improvement.
Staff told us the registered manager was accessible and supportive and said they could contact them at any time of day or night.
Medicines were managed safely, with regular reviews of people’s medication taking place, as well as management audits.
The provider took steps to involve people in their care, and we saw evidence of this within people’s care records and reviews. Staff told us they routinely checked people’s preferences when providing care to them.
Care took place in accordance with people’s consent, and where people lacked the capacity to consent to their care, appropriate alternative arrangements had been implemented.
People told us they felt safe when receiving care, and said they would feel confident to raise concerns.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in October 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.