Radfield Home Care York, Thirsk & Ryedale

Radfield Home Care York, Thirsk and Ryedale is a domiciliary care agency providing personal care to people in their own homes. The service is registered to provide support to younger and older adults who may be living with a sensory impairment, physical disability, mental health condition or dementia.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection, 31 people were using the service, of which 30 people were receiving support with personal care.

People’s experience of using this service and what we found

Staff were outstandingly kind, caring and considerate and regularly went above and beyond with thoughtful gestures which had a positive impact on people’s wellbeing. Staff were extremely knowledgeable about people’s needs, preferences and personal histories which supported them to provide exceptionally personalised care. Without exception, people, their relatives and professionals spoke very highly of the staff; they developed honest and genuinely caring relationships with people and their relatives. A relative said “They’re very nice people, who are good for [Person’s name]. The staff are chatty and keep them entertained and interested. they have a rapport with them and [Person’s name] is 100% happy with the staff.”

The service was excellently managed and was a positive role model to other organisations and the local community. The provider lived and worked by their values which were embedded throughout the service and shared by staff. The provider truly valued staff for their terrific work, ensuring they were fully supported and recognised for going above and beyond. The management team understood issues in the local community and worked to address them through effective working with a wide range of other organisations.

People were supported safely by staff with the relevant training, skills and knowledge to manage risks to their safety and well-being which included raising safeguarding concerns when required. Staff administered people’s medicines safely and wore PPE in line with current guidance. The provider’s recruitment systems ensured only suitable staff were employed.

People’s needs were assessed, recorded and regularly reviewed and updated which ensured staff had current information to support them to effectively meet people’s needs. Staff communicated and worked closely with relevant professionals for the benefit of people’s well-being.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff sought people’s consent before providing care.

Systems were in place to support people at the end of their lives in a comfortable and dignified manner. Complaints had been acted upon and resolved through appropriate action. People were supported to access social activities where this was part of their commissioned package of care.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 25 October 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.