The Place Care

Updated 23 September 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used information held about the service to plan our inspection.

During the inspection

We spoke with 1 care coordinator, the local authority, 4 care workers, 2 relatives and the registered manager who is also the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We reviewed records such as care plans, medicine records, audits, recruitment files and health records.

Updated 23 September 2023

About the service

The Place Care is a home care agency providing personal care to people who misuse drugs or alcohol, children, people with a learning disability or autism, and people living with dementia. At the time of our inspection there were 2 people using the service.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People’s experience of using this service and what we found

Right Support:

People and relatives told us the service was safe. Staff understood their responsibilities about safeguarding and keeping people safe from harm as much as possible. Staff were recruited safely. Medicines were managed safely. Risks of harm to people were assessed and reduced as much as possible. The provider had a clear process in place to prevent the spread of infection. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care:

Staff were inducted and had been provided training for their role. People's health needs were met, and any referrals needed were done in a timely manner. Staff asked people's permission before providing care and support. People's care and support needs were assessed by the provider this meant their needs could be met.

Relatives told us staff were caring and kind. Families were fully involved in people's care and could express their views regularly. Relatives told us staff respected people’s dignity and privacy. Care plans reflected people's needs, likes and preferences. People had meaningful activities and maintained relationships with families and were involved in the local community.

Right Culture:

Relatives, staff, and professionals told us the service was well managed. Staff received regular support and training. The managerial team had a clear oversight of service delivery and worked well with key organisations such as the local authority.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 01 November 2021, and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.