31 October 2011
During a routine inspection
The people using the service told us that they were happy with the support that they were receiving and that it met their needs. People told us that their support workers were respectful, kind and polite, and that they supported them in the ways people preferred. They said that staff always arrived on time.
One person told us that 'my support is really good, the service is amazing'
Relatives we spoke with said that they were satisfied with the service, communication was good and it responded well if they had any queries.