HA Medical Ltd Also known as The Hair Dr - Beaconsfield

Updated 31 March 2023

HA Medical Ltd, also known as The Hair Dr – Beaconsfield, is a hair restoration service located in Beaconsfield, Buckinghamshire. The service offers non-surgical and surgical hair restoration solutions for adult hair loss.

The service first registered with Care Quality Commission on 26 October 2021. The service is registered with CQC for the following regulated activities:

• Treatment of disease, disorder or injury
• Surgical Procedures

The service started to see and treat patients from March 2022. Between March 2022 and the end of February 2023, the service had completed 45 follicular unit extraction (FUE) hair transplant surgeries, and 12 platelet rich plasma (PRP) therapy treatments. PRP therapy increases the blood supply to the hair follicles and helps to decrease hair loss. FUE involves the removal of healthy hair follicles from one part of the body (donor area), to another area of the body (recipient area), where more hair density is required.

The service has had a registered manager since October 2021. A registered manager is a person who has registered with CQC to manage the service. They have a legal responsibility for meeting the requirements set out in the Health and Social Care Act 2008.

This was the first time the service had been inspected.

Updated 31 March 2023

This was the first time this service had been inspected. We rated it as ​good​ because:

The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.

Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.

Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.

The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.

Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

They did not always manage medicines well.

Updated 31 March 2023