Background to this inspection
Updated
25 April 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 14 and 16 February 2017 and was unannounced. The inspection team consisted of one adult social care inspector.
The provider had completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed other information that we held about the service including previous inspection reports and notifications. A notification is information about important events which the service is required to send us by law.
We contacted the local authority commissioning and safeguarding teams as well as the local Healthwatch board. The comments and feedback received was reviewed and used to assist with our inspection.
During the inspection we observed interactions between staff and people who used the service. We spoke with three people, two relatives, the registered manager, nominated individual, three care staff and three health professionals. We observed the way people were supported in communal areas and looked at records relating to the service. This included four care records, three staff recruitment files, daily record notes, medication administration records (MAR), maintenance records, accidents and incident records, policies and procedures and quality assurance records.
Updated
25 April 2017
Dom Polski is a large detached property that provides accommodation and support for 14 older people. The home provides a service for older people who speak Polish. The home is owned and operated by the Fathers Of The Society of Christ (Great Britain), this is a Polish religious organisation and a registered charity. The Polish language, culture and traditions are upheld within the home.
Rating at last inspection:
At the last inspection, the service was rated as Good.
Rating at this inspection:
At this inspection we found the service remained Good.
Why the service is rated Good.
Staff were fully trained to meet people’s individual needs and had been safely recruited. Staff knew how to keep people safe. Risk assessments were in place to guide staff to provide safe support.
Medicines were administered as prescribed. Health professionals were very positive about the quality of the support provided, the registered manager and the caring nature of the staff and the support they provided each individual.
People and relatives we spoke with were also very positive about the staff team and their kindness. Staff knew people’s needs well and would spend time sitting and talking with them through the day.
Staff were supported by the registered manager through regular supervisions and team meetings. Staff said they enjoyed working at the service and that the registered manager was very approachable.
People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.
People’s health and nutritional needs were well met by the service. People and relatives told us the food was very good and they had a choice of meals. Traditional Polish food was offered and relatives and friends could share a meal with people if they wished to.
People were supported with their religious and cultural needs. A priest was available to conduct mass every day. The home was decorated with mementos of Poland. Signs around the home were in Polish as well as English. This helped people to feel comfortable in familiar surroundings and to orientate themselves within the home.
People’s wishes at the end of their lives were agreed with them and their family. People were supported to remain at Dom Polski at the end of their life if they wished to do so.
People and their relatives were kept well informed about the service and had opportunities through residents meetings and surveys to comment on the service and make suggestions for changes. We saw that comments received were acted upon.
Clear care plans were in place for each individual. New care plans for dementia were in the process of being introduced at the time of our inspection. A programme of activities was in place, which people said they enjoyed.
The registered manager had a comprehensive system of quality assurance and audits in place. The provider was said to be very supportive, however did not have any formal system to monitor the service.
Further information is in the detailed findings below.