Hey Baby 4D Barnsley

Updated 30 August 2023

Hey Baby 4D Barnsley is an independent, non-diagnostic baby scanning studio located near Barnsley town centre and registered with the Care Quality Commission (CQC), since December 2021. It is registered to provide diagnostic and screening regulated activities to adults age 18 to 65.

The service has 2 managers registered with CQC, who also manage 2 other Hey Baby franchise locations.

The service provided 2D, 3D, 4D and trans-vaginal scans, from 6 to 38 weeks gestation. These included early reassurance scans, wellbeing and gender scans, and late reassurance scans. In addition, the service offered non-invasive prenatal testing (NIPT) from 6 weeks gestation. This is a method of determining the baby's sex and risk that the fetus will be born with certain genetic abnormalities, using a sample of the woman's blood.

All scans were completed by fully qualified sonographers.

The service had an ultrasound scan room, a waiting / reception area and a separate quiet room. There was a rest area and a store room.

This was a short notice announced inspection. This meant the provider had limited notice that we were inspecting.

This was the first time we had inspected this service.

Updated 30 August 2023

We rated this location requires improvement because:

• The service did not have clear training records and managers did not use effective processes to check and record mandatory training compliance.
• Staff did not consistently complete environmental and equipment cleaning records and there were no action plans to demonstrate that managers addressed non compliance found through audit.
• Staff did not complete and update risk assessments for each woman.
• The service did not always operate effective governance processes. We found staff recruitment processes were not always followed, and managers did not check to make sure staff were aware of and understood guidance and key policies.
• Leaders and teams did not always identify relevant risks and issues and identify actions to reduce their impact.

However:

• The service had enough staff to care for women and keep them safe. Staff understood how to protect women from abuse.
• Staff worked well together for the benefit of women, supported them to make decisions about their care, and had access to good information.
• Staff treated women with compassion and kindness, respected their privacy and dignity and made it easy for people to give feedback.

We rated this service as requires improvement overall. This was because we rated safe and well-led as requires improvement and caring and responsive as good. We do not rate the effective domain in diagnostic and screening services.

Updated 30 August 2023

We rated it as requires improvement.

See the summary above for details.