We carried out a review of the data available to us about Restcare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Restcare Limited, you can give feedback on this service.
Restcare Limited is a domiciliary care agency providing personal care and support to people in their own homes. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The service provides support to older people and younger adults. At the time of our inspection there were 4 people using the service.
People’s experience of using this service and what we found
People told us they felt safe receiving care from Restcare Limited. People’s safety had been maximised with the systems that were in place. Staff understood their responsibilities to identify and report any concerns. Staff were safely recruited and checks were carried out to make sure staff were suitable to work with people who needed care and support.
Medicines were managed safely and administered by trained staff. Medicine audits were able to highlight any errors so appropriate action could then be taken to reduce a reoccurrence. Checks were undertaken to ensure staff continued to be competent administering medicines.
Staff received the training they required to meet people’s needs. There were sufficient staff with the right skills and training to safely and effectively meet the needs of the people the service supported. Staff spoke positively about the support they received from the manager and told us they felt listened to.
People told us staff were kind and caring and treated people in a respectful manner. People's care plans were personalised to reflect people's personal preferences and choices. Staff knew people well and had knowledge about people's histories, likes and dislikes. People's equality, diversity and human rights were promoted and respected.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Systems were in place to monitor the quality of the service people received. The registered manager was committed to providing a high-quality service to people with a strive to continuous improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 November 2021 and this is the first inspection.
Why we inspected
This was a planned inspection because the service had not been inspected or rated.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.