We carried out a review of the data available to us about All Day Care Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about All Day Care Services Ltd, you can give feedback on this service.
All Day Care Services Ltd is a domiciliary care service providing care to people living in their own homes. At the time of the inspection, the service provided care and support to 5 people who were receiving a regulated activity of 'personal care.' CQC only inspects where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Not everyone who used the service received personal care. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported to stay safe by regular consistent staff who knew them well. Processes were in place to support staff to share and report safeguarding concerns. Staff were mindful of risks to people from infection and wore the correct personal protective equipment. People’s needs were considered holistically, this included their health needs. Staff were proactive in monitoring and taking action to support people’s health conditions. Staff were supported to provide effective care through regular supervisions, training, and meetings. People were supported to eat and drink enough. People were supported to have maximum choice and control of their lives and staff treated them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We found further work was needed to ensure people’s capacity to consent to the care provided was needed.
Staff cared about the people they supported, whilst maintaining professional boundaries. Positive relationships had been formed between people, relatives, and staff. Staff knew people well and this helped ensure people received person-centred care. People’s dignity and independence was respected by staff who promoted this. People and their relatives felt listened to and involved in the care provided.
The care provided was flexible and responsive to people’s changing needs. Effective communication ensured staff knew when the support people required changed. Staff were mindful of the need to support people where they might be socially isolated.
People, relatives, and staff benefited from close and supportive relationships which generated a positive person-centred inclusive culture. People, relatives, and staff had opportunity to engage with the service and provide feedback. Governance systems were in place. The registered manager had good oversight of the quality of the service provided. The registered manager was committed in developing and ensuring a good quality of service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 01 November 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.