Season Healthcare Living

Updated 16 February 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

The inspection activity started on the 22 of January 2023 and ended on 1 February 2023. We visited the locations office/service on 22 January 2023

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We spoke with the registered manager of the service and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of records relating to people's care and the way the service was managed. These included care records including risk assessments for 2 people and 3 staff recruitment files. We also reviewed a range of management records concerning staff training, quality audits, and service user feedback.

After the inspection

After the inspection we telephoned 2 staff members, contacted 2 relatives and 1 person using the service to seek their feedback about the service.

Updated 16 February 2023

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

Seasons Healthcare Living is a domiciliary care agency. It provides personal care to people who require care and support in their own houses and flats in the community. At the time of our inspection there were 2 people using the service.

People’s experience of using this service and what we found

Right Support: Staff received the training they needed to meet people's needs. Staff supported people to enable them to maintain their own health and wellbeing where possible. Staff communicated with people in ways that met their needs. People spoke positively about the service they received from staff. The service gave people care and support in a safe environment. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People were supported by staff who knew them well. The service worked together with healthcare professionals and relatives to ensure people's needs could be met. People were supported with nutrition and hydration. Care was person-centred and promoted people's dignity, privacy, and human rights. Staff understood how to protect people from poor care and abuse and relatives told us they felt their loved ones were safe. Care records contained risk assessments with guidance for staff to follow, staff we spoke to knew how to support individual risks. Appropriate checks were carried out when recruiting new staff to support people.

Right Culture: The registered manager promoted a person-centred environment and people experienced good outcomes. People were involved in decision making and their views sought to improve the service. Relatives spoke positively about the management team and staff. People received good quality care and support because staff could meet their needs and wishes. Staff spoke positively about the support they received from the management team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 27 October 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.