Cedardale Residential Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People and their relatives spoke positively about the staff and told us that staff treated them with dignity and respect. Staff were observed knocking on people’s bedroom doors and waiting for an answer before entering. People were encouraged to be as independent as they could be. People have access to a variety of activities to participate in throughout the day, it was people’s choice whether to join in or not.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and their relatives had nothing but praise for the staff and used words such as, wonderful; caring; friendly and lots of fun. People told us there were enough staff, but one person said they could do with an extra one at night. One person told us staff, “Had the patience of Jobe”. People told us staff treated them with dignity and respect and encouraged them to do things for themselves if they could. Staff knocked on doors before entering and we saw staff offering choices and asking consent. People and their relatives told us there were plenty of things for them to do if they wanted to, but it was their choice whether to join in or not. Some people told us they preferred their own company but did join in with things they enjoyed.

The activity coordinator had in depth knowledge of the people living in the service, for example, what jobs they had done, where they grew up, what was important to them and they knew what they liked to do with their time. The activity coordinator held regular resident meetings. The manager showed us evidence that actions had been taken because of feedback from people and relatives.

The provider used an electronic care planning system to record people’s care records and risk assessments. People’s care plans were person centred and detailed what people were able to do for themselves as well as the support they required from care staff. People told us they were involved in their risk assessments and care planning and could choose what they wanted to do. For example, when to get up or go to bed, what clothes to wear and when they wanted their personal care.

Staff were observed offering people choices and supporting people to remain as independent as possible.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.