We carried out a review of the data available to us about Support Solutions Middlesbrough on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Support Solutions Middlesbrough, you can give feedback on this service.
Support Solutions Middlesbrough is a domiciliary care agency providing support for people in their own homes. The service was supporting 5 people at the time of the inspection.
People's experience of using this service and what we found
People and relatives spoke positively about the care and support received. People were supported by a regular team of staff. The registered manager ensured staff had the appropriate skills and experience to support people safely. A robust recruitment process was in place.
The provider had systems in place to ensure people were protected from abuse and harm. Staff had completed safeguarding training. Individual and environmental risks were identified and mitigated against. Systems were in place to ensure people would continue to receive support in the event of an emergency.
The registered manager constantly reflected on the service provided. Information was reviewed with lessons learnt cascaded to staff. The service embraced the use of technology to promote people’s care and support and to achieve positive outcomes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with respect and dignity. Staff had good knowledge about people, their interests, likes and dislikes. People and relatives were involved in reviews of their care and support.
Care plans were person centred and provided staff with clear information on how to support people in line with their preferences. People and relatives told us they had no complaints about the service but were aware of the complaint’s procedure.
The provider had an effective quality assurance process to monitor the quality and safety of the service provided. The registered manager was passionate about ensuring people received the best care possible. Staff told us they felt supported by the management team. People, relatives and staff were encouraged to offer feedback.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 28 October 2021, and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.