Archived: The Crossings

Updated 10 November 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 30 September 2015. This was an unannounced inspection which meant staff and the provider did not know we would be visiting. The inspection was carried out by two inspectors.

At our previous inspection on the 28 February 2014 the service was meeting the regulations inspected

Prior to the inspection we reviewed the Provider Information Record (PIR). The PIR is a form that the provider submits to the Commission which gives us key information about the service, what it does well and what improvements they plan to make. We reviewed the previous inspection reports of the home and other information we held about the home. After the inspection we contacted professionals involved with the service to obtain their views about the care provided.

During the inspection we spoke with two people living at the home. We used the Short Observational Framework for Inspection (SOFI) to observe the care and support provided to people in the home. SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We spoke to six staff which included the registered manager. We spoke with one relative during the inspection and made contact with two relatives after the inspection. We looked at a number of records relating to individuals care and the running of the home. These included four care plans, medicine records for two people, two staff recruitment files, accident/incident reports and audits. We observed staff practices and walked around the home to review the environment people lived in.

Updated 10 November 2015

The Crossings is a care home which provides accommodation and personal care for up to four people with learning and/or physical disabilities.

At the time of our inspection there were four people living in the home. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service.

Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The inspection took place on the 30 September 2015. The inspection was unannounced. We spoke with two people living at the home and six staff which included the registered manager. We spoke with one relative during the inspection and made contact with two relatives after the inspection.

Relatives told us they were happy with the care provided. Relative said they felt able to raise concerns as they arose and felt concerns were acted on. One relative commented “The staff at The Crossings are doing a great job. My relatives are safe. They are more engaged and are living a fuller life than they did.”

People told us they felt safe. Relatives were confident that their relatives were safe. Staff were aware of their responsibilities to safeguard people and training had been provided to promote safe practices.

Risks to people, staff and visitors were identified and managed. Medicines were safely managed. Care plans were in place which provided guidance for staff on how people were to be supported. We saw people were supported appropriately.

Safe recruitment procedures were in operation. Staff were suitably inducted, trained and supervised to ensure they were effective in meeting people’s needs. Staff had a good understanding of people’s needs and provided person centred care. We saw they were kind, caring and responsive to people’s needs.

People’s independence was promoted and they were supported to make choices and decisions. Their health needs were met and they had access to a range of activities.

The provider had systems in place to monitor the home and gain feedback from people who used the service and their relatives. People, staff and relatives were happy with the way the home was run and managed. The registered manager was available and accessible to staff and people who used the service.