Archived: Rendezvous

Updated 17 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was completed by one CQC inspector.

Service and service type:

Rendezvous is a domiciliary care agency. It provides personal care to people over 18 living in their own homes.

The service had a provider registered with the Care Quality Commission. This means that they are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 24 hours’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

What we did:

We reviewed notifications the provider had submitted. A notification is information about important events the provider is required to tell us about by law. A PIR is information we require providers to send us to give some key information about the home, what the home does well and improvements they plan to make.

We looked at the information we held about as well as information received from the service.

For example:

• Notifications we received from the service

• One person’s care records

• Records of accidents, incidents and complaints

• Audits and quality assurance reports

• Spoke with two staff including the provider.

Updated 17 April 2019

About the service:

Rendezvous is a domiciliary care provider. At the time of inspection, they were providing personal care support to one person.

Not everyone using Rendezvous receives a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service:

The person received a consistently good service. They told us that they felt very safe and that the staff looked after them well. “They make sure I am all right, they look after me and make sure I am well.”

The person received kind and compassionate care from staff who knew them well. Staff were described as “really kind”. The person told us that they felt listened to and really appreciated that time that staff spent with them.

Staff knew what action to take to keep the person safe and who to contact if they had any concerns.

The person received personalised care that was responsive to their needs and ensured they had maximum choice and control over their life.

Staff provided support to maintain the persons health and to access health care services when they needed them.

The service was well led by a dedicated provider who demonstrated compassion and commitment to the person who was receiving a service and the staff who worked for them.

Rating at last inspection:

Good (12 August 2016)

Why we inspected:

We inspected the service as part of our inspection schedule methodology for ‘Good’ rated services.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Follow up:

We will continue to monitor the intelligence we receive about this home and plan to inspect in line with our re-inspection schedule for those services rated Good. The current service is supporting one person with a regulated activity, if the service grows during this time we may inspect sooner to ensure the service can support more people.